If your account has been suspended following a spamming complaint, please reach out to our Support team by opening a ticket in HostGhost.
Spam complaints typically arise when a large email list is used, and someone reports the email to an anti-spam organization, claiming they didn’t subscribe. This can happen if an email address was unknowingly shared with another organization, or if a subscriber forgets they signed up and mistakenly reports the email as spam.
When complaints are filed with anti-spam organizations, they often block or “blacklist” the sending IP address until the issue is resolved or the domain is suspended. This blacklisting can cause all emails sent from that IP address to be blocked or bounced by receiving servers that follow that anti-spam organization’s blacklist.
At HostGhost, we operate in a shared hosting environment. If someone sends spam from our servers, it can trigger a blacklisting, affecting email delivery for all users on the same server. To minimize this risk, we limit the number of emails that can be sent per minute. This throttling helps reduce the chance of blacklisting and allows us to identify and suspend spammers quickly. Our system administrators also work proactively to recognize legitimate mailings and allow them to continue sending.
If your hosting needs include sending a large volume of emails, we recommend using a dedicated email service for bulk sending, separate from your web hosting. There are specialized services that cater to high-volume email campaigns.
If you have any questions about spam regulations or would like an assessment of whether your newsletter list is suitable for sending through our servers, please open a support ticket with our Support or Sales team at HostGhost.
